Booking Terms


Booking Procedure:

Your event date can be held provisionally for 14 days, after which you will need to request an application form. Your completed application form must be returned within 28 days to secure your date.


Once we received your completed application form, a TBC non-refundable and non-transferable deposit will be requested. This payment must be received within 28 days to secure your date.

Deposits can be settled by cheque payable to The Cheltenham Trust, or by credit/debit card over the phone. A charge for credit cards will apply.  Once your deposit has been received, your event date will be secured under our Terms & Conditions. A deposit letter will be posted to you.

For company events, the final balance is required after your event. For private events, the full hire fee is required at time of booking. This payment is also non-refundable and non-transferable.


If you wish to cancel your event you must write to us.  Notification will be effective from the date received, with the following charges applied:

30 days and less prior to your event date = 100% of the hire fee

6 months – 30 days prior to your event date = 75% of the hire fee

more than 6 months prior to your event date = 50% of the hire fee

Unfortunately there are no exceptions to this rule, so we recommend you take out Event Insurance to cover any unforeseen circumstances.

Marketing Support:

Please be aware that when you hire CheltenhamTown Hall, Pittville Pump Room or Skillicorne Gardens  for your event, you are hiring the building, not the marketing team.  We include basic marketing support in your booking; however further activity is chargeable. For further details, please click here: 

Call us on 0844 576 2210 or email