Our Box Office is open Monday-Saturday, 10am-5.30pm. We close Sundays and bank holidays. We also open 45 minutes before an event starts.
Regrettably we cannot open the entire building unless an event is on. Our toilets are also only open during an event. Otherwise, there is a public toilet attached to the side of the building.
From the 5th November we will have new opening details for Saturdays:
The Cheltenham Town Hall Box Office will be available at The Wilson Art Gallery & Museum in Clarence Street from 9.30am – 5.15pm, rather than at Cheltenham Town Hall.
When there is a daytime event at the Cheltenham Town Hall on a Saturday, the Box Office will be open for normal business hours from 10am – 5.30pm.
The Cheltenham Town Hall Box Office will open 45 minutes before events scheduled at The Cheltenham Town Hall on Saturday evenings.
Tickets can also be booked online at cheltenhamtownhall.org.uk and by phone as usual.
Any enquiries please call: 0844 576 2210*
*Charges to 0844 numbers cost 7p per minute, plus your telephone company’s access charge and mobile providers may vary.
Cheltenham is located off junctions 10 and 11 of the M5 and on the A40 from London and Oxford. Please be aware you can only exit at junction 10 in a southbound direction, and can only access the M5 at junction 10 if you intend to travel on the northbound carriageway. To find Cheltenham Town Hall follow signs for Town Centre. Please note the one-way inner ring road is now a two-way road.
The nearest station is Cheltenham Spa.
This is 1½ miles from the Town Hall and taxis are readily available from the station. Stagecoach’s Service D also runs regularly from the train station to Clarence Street in the town centre, which is a 5-10 minute walk from the Town Hall.
For timetable information, please check Stagecoach’s website.
National Express coaches serve Cheltenham Bus Station, which is located in the centre of Cheltenham, just a short walk from Cheltenham Town Hall.
Local bus services operate in and around the town and neighbouring towns and villages.
The nearest car parks are in: Rodney Road (111 spaces) pay and display, charges apply 8am-8pm; Regent Arcade, Regent Street (557 spaces) pay on foot, charges apply 8am-12.30am; Bath Parade (80 spaces) pay and display, charges apply 8am-8pm. There are two park and ride services that operate during the daytime. One is located just off the A40 near the M5 and the other is located on the north side of the town at Cheltenham Racecourse.
There is a limited amount of on-street parking around Imperial Square – charges apply until 6pm.
Cheltenham Town Hall has a limited amount of spaces for patrons with disabilities in the rear car park. Please arrange access to these with Box Office staff. There are also an additional five disabled parking spaces on the street in Imperial Square.
For more information on car parking, visit the council website.
The ground floor of Cheltenham Town Hall is fully accessible from street level without encountering any steps by using the ramps at either side of the front entrances – the entrance on the right-hand side has automatic doors.
The Box Office is located as you enter the main entrance of the building. It has a low-level service counter on the left-hand side.
There are accessible facilities in both the ladies and gents’ toilets, and a further accessible toilet at the rear of the Main Hall. These toilets are only open during an event at Cheltenham Town Hall. Otherwise, there is a public toilet attached to the side of the building.
If you are disabled and/or require a personal assistant to accompany you to an event, please advise the Box Office of any access requirements at the time of booking e.g. aisle seat, wheelchair space, leg room, near stage as visually impaired etc. Concessions are also available for some events for both Disabled patrons and Personal Assistants. As well as the accessible parking spaces on Imperial Square, we can also offer an accessible car parking space in our own car park, which can be reserved for a performance. Please enquire with the Box Office when booking a ticket.
There is an Induction Loop system in place at Cheltenham Town Hall (ground floor only), and Assistant & Guide Dogs are welcome. If you would like to borrow a wheelchair for access into your seat in the hall, please contact the Box Office in advance of your visit.
The Drawing Room, Buffet, Pillar Room and Holst Suites are all on the ground floor with level access throughout. However, due to Cheltenham Town Hall being a listed venue we do not have lift access to the first floor balcony seats.