Booking Terms


Booking Procedure:

Your wedding date can be held provisionally for 14 days, after which we will ask you to complete a wedding application form. Once we receive your completed application form, we will request a deposit to secure your date.


Once we receive your completed application form, a non-refundable and non-transferable deposit will be requested. This payment must be received within 14 days to guarantee your wedding date.

Deposits can be settled by cheque, payable to The Cheltenham Trust, or by credit/debit card over the phone. Once your deposit has been received, your wedding date will be guaranteed under our Wedding T&Cs. A deposit receipt letter will be emailed to you.

Three months before your wedding the balance of the venue fee will become due for payment. This is also non-refundable and non-transferable. A reminder letter will be emailed four months prior to your wedding.


If you wish to cancel your wedding you must write to us or email us. If we receive your cancellation in writing prior to receiving your deposit, we will not charge you. If we receive your cancellation in writing after receiving your deposit, you will be charged in full. Unfortunately there are no exceptions to this rule, so we recommend you take out Wedding Insurance to cover any unforeseen circumstances.

Your ceremony:

To arrange a civil ceremony you should provisionally book your ceremony room, then ring Gloucestershire Registration Service on 01452 425060. The Registrar accepts bookings as far in advance as you wish. We will provide a discreet room for the registrar to interview the bride and groom prior to the wedding to run through the formalities of the service.

Call the venue sales team on 01242 387409 or email