Latest customer information


Customers with tickets for the Foil Arms and Hog: Swines Tour show on Monday March 8 are advised that the show is being re-scheduled to a new date. As soon as the date is confirmed we will be in contact with you. You do not need to do anything, your tickets will remain valid for the new date. Thank you for your continued support. We look forward to welcoming you back as soon as we can.

We would like to thank all our customers and visitors for the support you have shown us since we took the difficult decision to close our venues.

Shows are continuing to be re-scheduled, we will be in contact with customers with tickets to these shows as soon as we can to advise of the new date and times. You do not need to do anything until you hear from us. Please bear with us as we are continuing to operate with limited capacity while the venue is closed.

Please be advised that if you are currently buying tickets and paying for postage, your tickets will be sent to you when the national lockdown is lifted. Thank you for your patience.

Ticket refunds and shows that have cancelled or rescheduled due to Covid

For tickets that have been transferred over to a new event date our standard refund policy applies. After agreeing to transfer you have 21 days to request an exchange of tickets for Cheltenham Trust account credit which can be used to purchase tickets for future events in any of our venues.

Vouchers are non-refundable and no customer account credit will be given in exchange of a gift voucher.

Please check your tickets and order confirmations carefully.
Tickets may not be exchanged, nor refunded (unless cancelled or rescheduled due to Covid)
Please retain your ticket and proof of purchase.