The latest coronavirus information and guidance
Easter closure customer information
We would like to advise our customers that our customer contact team will be closed for the Easter weekend on Friday 10 April, Saturday 11 April, Sunday 12 April and Monday 13 April and will re-open on Tuesday 14 April. If you have emailed with an enquiry the team will be in contact with you as soon as they can. We are currently receiving a high volume of emails each day so would ask customers to bear with us and we will respond as quickly as possible. Thank you for your patience and understanding.
We would like to thank all our customers and visitors for the support you have shown us since we took the difficult decision to close our venues.
As a not-for-profit charity, we rely on income from ticket sales, Leisure at customers, hires, events, exhibitions, donations and our catering and cafes to enable us to provide Cheltenham with community, leisure, cultural and social activities and services at our iconic venues.
We are all now facing exceptional circumstances and we are asking for your continued support to help us through this challenging time. We are re-scheduling shows, events and activities wherever possible and would encourage you to transfer to those new dates. If you are unable to come to the new date and there is not an alternative show you would like to attend, please consider a credit note to your customer account to use for a future event or donating the value of the ticket to help The Cheltenham Trust, as a charity, to help us to maintain our cash flow during these unprecedented times.
If you are a member of Leisure at Cheltenham could we ask that you consider freezing your membership or donating your membership fees for the period of closure to the Trust?
It’s a big ask, we know, but it would help us overcome the financial burden this pandemic has brought upon the valuable and popular services that we provide. It will help us to safeguard our facilities and services for the future, for the benefit of Cheltenham.
Please do continue to follow our social media and visit our websites as we are launching virtual programmes and will be offering new services even while our venues are closed.
Thank you again for your support and we look forward to welcoming you back to our venues as soon as we can.
In response to guidance from the Government and to ensure the health and safety of all our customers, visitors, staff and volunteers, The Cheltenham Trust has made the decision to close its venues until further notice.
Cheltenham Town Hall, Pittville Pump Room, The Wilson Art Gallery and Museum will be closed from Tuesday 17 March.
Leisure at Cheltenham and the Prince of Wales Stadium will close from Wednesday 18 March.
As a charity, the income generated by the Trust enables the provision of community, leisure, social and cultural events and activities for Cheltenham residents. We would, therefore, like to request that customers requesting any refunds on tickets purchased consider donating this sum or a percentage of the sum to the Trust to support us, as a charity, through these exceptional times.
We look forward to resuming normal service as soon as we can, and we will provide regular updates and information on future shows and events and virtual activities that we will promote. We look forward to welcoming you back to our venues.