We would like to thank all our customers and visitors for the support you have shown us since we took the difficult decision to close our venues.
Please be advised that if you are currently buying tickets and paying for postage, your tickets will be sent to you when the national lockdown is lifted. Thank you for your patience.
Shows are continuing to be re-scheduled, we will be in contact with customers with tickets to these shows as soon as we can to advise of the new date and times. You do not need to do anything until you hear from us. Please bear with us as we are continuing to operate with limited capacity while the venue is closed.
Ticket refunds and shows that have cancelled or rescheduled due to Covid
For tickets that have been transferred over to a new event date our standard refund policy applies. After agreeing to transfer you have 21 days to request an exchange of tickets for Cheltenham Trust account credit which can be used to purchase tickets for future events in any of our venues.
Vouchers are non-refundable and no customer account credit will be given in exchange of a gift voucher.
Please check your tickets and order confirmations carefully.
Tickets may not be exchanged, nor refunded (unless cancelled or rescheduled due to Covid)
Please retain your ticket and proof of purchase.